Last updated: 20 June 2026
Introduction
This Privacy Policy explains how Serasi Hijau Trading Sdn Bhd ("we", "us", or "our") collects, uses and protects information when you visit our website at serasihijau.com. We are a silica sand supplier and manufacturer based in Bestari Jaya, Kuala Selangor, Selangor, Malaysia. By using this website, you agree to the practices described below.
Information We Collect
Our website is primarily informational and does not require you to create an account or log in. The information we may collect falls into two categories:
- Information you give us voluntarily. If you contact us through our enquiry form, WhatsApp, email or phone, you may provide details such as your name, company, contact number, email address and the content of your message. We use this solely to respond to your enquiry and to discuss potential business with you.
- Information collected automatically. Like most websites, we automatically collect limited technical and usage data when you browse, such as your approximate location (country or city level), device type, browser, the pages you view, and how you arrived at our site. This is collected through cookies and analytics tools described below.
Cookies
A cookie is a small text file stored in your browser that helps a website function and remember certain information. Our website uses cookies mainly for analytics — to understand how visitors use the site so we can improve it. These cookies do not identify you personally by name. Most web browsers allow you to refuse or delete cookies through their settings; however, doing so may affect how some parts of the website work.
Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand visitor activity on our website — for example, how many people visit, which pages are most popular, and the general region visitors come from. Google Analytics uses cookies to collect this information in aggregate form. We do not use it to identify individual visitors. The data helps us measure interest in our products and improve our content. You can learn more about how Google handles data at policies.google.com/privacy, and you may opt out of Google Analytics across all websites using the Google Analytics Opt-out Browser Add-on.
How We Use Information
We use the information we collect to:
- Respond to your enquiries and provide quotations for our silica sand products;
- Communicate with you about your order or request;
- Understand how our website is used and improve its content and performance;
- Maintain the security and proper functioning of our website.
How We Share Information
We do not sell, rent or trade your personal information. We may share information only where necessary with trusted service providers who help us operate our website and business (such as Google Analytics for usage statistics), or where required to do so by law. Any such providers are expected to handle information responsibly.
Data Security
We take reasonable measures to protect the information we hold against loss, misuse and unauthorised access. Our website is served over a secure HTTPS connection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have rights regarding the personal data we hold about you, including the right to request access to it or to correct it. If you would like to make such a request, or have any concerns about how your information is handled, please contact us using the details below.
Third-Party Links
Our website may contain links to external sites that we do not operate. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Serasi Hijau Trading Sdn Bhd
- Office: 71-3 & 71-1, Block G, Jalan SS 7/26, 47301 Petaling Jaya, Selangor
- Plant: Lot 1757, Jalan Rukun, Kampung Harmoni, 45600 Bestari Jaya, Selangor
- WhatsApp / Phone: +60 12-498 6755
- Email: info@serasihijau.com.my